Frequently Asked Questions • The San Francisco Marathon

Registration

  • How can I confirm my registration?

    To confirm your registration, please visit our Registration Look-Up. Please allow 24 hours after registering for your confirmation to appear in the results.

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  • How do I make an update to my registration?

    To make an update to your registration, please email support@emallc.com. All updates to registrations must be made by May 1st. Any updates to registrations after May 1st, must be made at the Solutions Table, at the Expo

  • How do I change race events?

    To request an event change, please email support@emallc.com, and include your name, email and event that you would like to change to. All requests will be honored based on availability. There will be a $10 event change fee, plus the difference in events. Refunds will not be given for downgrading your event. All requests must be made by May 1st. Any event change requests after May 1st, must be made at the Solutions Table, at the Expo.

  • How do I cancel my registration?

    We are delighted to inform that we are, for the first time, introducing Registration Insurance, offered by TicketGuardian. The insurance applies only to race registration fees, and does not apply to club memberships, training programs, ancillary or travel expenses. This policy is included for all 2018 race registrants when registering before June 15th. Runners can not give or sell their bibs, as this will result in disqualification. The entry fee is not transferable to next year’s event.  We will not be sending Race Shirts to runners that do not participate in the race.

    To file a cancellation claim, click here.

Race Weekend

  • When/Where is the Expo?

    The 2018 San Francisco Marathon will be held on Friday, 27th (12PM-7PM) and Saturday, July 28th (9AM-5PM) at Fort Mason Center. For more information about our Expo, visit our Expo page.

  • Where do I pick up my bib?

    Bibs must be picked up at the Expo. Runners are required to bring a photo ID and Confirmation email to pick up their bibs.. In the event that a runner is unable to pick up their own bib, another person will be able to pick it up with a copy of the runners ID and Confirmation email.

  • Where do I leave my stuff while I run the race?

    At the Expo, you will be given a clear Bib Bag. You will be instructed to write your bib number on your bag, and store your stuff in this bag on race morning. UPS will be sponsoring our Bib Bag Drop-Off. UPS trucks will be collecting Bib Bags near the appropriate Start Lines and will be returning Bib Bags at appropriate Finish Lines. (Look out for race morning signage that will direct you to the appropriate UPS truck.) All unclaimed Bib Bags will be returned to The San Francisco Marathon Office after the race. Bib Bags will only be returned to runners who request them, and pay a $15 Shipping Fee.

Course

Challenges

Photos

Charity

Pacers

Transportation

Course Certification

Additional Questions?

Have a question not listed on our FAQ?

Contact us at customersupport@thesfmarathon.com or 888-958-6668 ext 1.

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