Frequently Asked Questions • The Biofreeze San Francisco Marathon

Registration

  • How can I confirm my registration?

    To confirm your registration, check your status on our registration look-up. Please allow 24 hours after registering for your confirmation to appear in the results.

    CHECK STATUS
  • How do I make an update to my registration?

    Updates to your 2019 registration, including updating your estimated finish time, etc., can be made by contacting customersupport@thesfmarathon.com by or before May 1, 2019. Updates after this date must be made at the Solutions Table at the Expo.

  • How do I change race events?
    You can change your 2019 race event by contacting customersupport@thesfmarathon.com by or before May 1, 2019. Updates after this date must be made at the Solutions Table at the Expo.
    All requests will be honored based on availability. Fees are non-transferable to another person or year. There will be a $10 charge to switch to another event or training program plus any additional fees of the new program. Refunds will not be given for downgrading your event, and the $10 event change fee will still apply.
  • Can I cancel, transfer, or defer my registration?
    Sorry, registration for The 2019 Biofreeze San Francisco Marathon in non-transferable, cancellations and deferrals are not allowed, and you may not give or sell your number to another individual.

Race Weekend

  • When/Where is the Expo?

    The 2019 San Francisco Marathon will be held on Friday, 26th (12PM-7PM) and Saturday, July 27th (9AM-5PM) at Fort Mason Center. For more information about our Expo, visit our Expo page.

  • Where do I pick up my bib?

    Bibs must be picked up at the Expo. Runners are required to bring a photo ID to pick up their bibs.. In the event that a runner is unable to pick up their own bib, another person will be able to pick it up with a copy of the runners ID.

  • Where do I leave my stuff while I run the race?

    At the Expo, you will be given a clear Bib Bag. You will be instructed to write your bib number on your bag, and store your stuff in this bag on race morning. UPS will be sponsoring our Bib Bag Drop-Off/Gear Check. UPS trucks will be collecting Bib Bags near the appropriate Start Lines and will be returning Bib Bags at appropriate Finish Lines. (Look out for race morning signage that will direct you to the appropriate UPS truck.) All unclaimed Bib Bags will be returned to The Biofreeze San Francisco Marathon Office after the race. Bib Bags will only be returned to runners who request them, and pay a $15 Shipping Fee.

  • How can I retrieve my lost and found items, Challenge medals, etc. after the race?

    If you left items behind on race weekend, such as a Challenge medal, race shirt, etc., our team can ship these items to you ($15 shipping charges will apply). To have your items shipped to you, please submit your request here.

  • What security measures have The Biofreeze San Francisco Marathon put in place?

    The safety of participants, volunteers, spectators and staff is The Biofreeze San Francisco Marathon’s top priority.  We are exhaustive in our planning, and work year round with the City and County of San Francisco, SFPD, SFFD, our medical team and first responders to provide the safest experience possible.

Course

Challenges

Photos

Charity

Pacers

Transportation

Course Certification

Additional Questions?

Have a question not listed on our FAQ?

Please contact us at: customersupport@thesfmarathon.com.

Customer Service inquiries will be followed up Monday – Friday, within 48 hours.

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