Illness / Injury / Medical Condition
Definition: an illness or accidental injury to you or a member of your Immediate Family, or a physical condition that will prevent you from attending the Race.
Supporting Documentation: a note from a Doctor confirming the illness, injury, or medical condition, the date on which it occurred, and a statement that, in the Doctor’s opinion the illness, injury, or medical condition will prevent you from attending the Race. An immediate family member is defined as “Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother, or grandfather, or stepfamily.”
Death of Immediate Family
Definition: death of an Immediate Family member up to four (6) weeks prior to the date of the Race. An immediate family member is defined as “Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily.”
Supporting Documentation: a death certificate.
Jury Service/Court Summons
Definition: a summons for you to attend jury service or appear as a witness in a court proceeding (not including a summons in which you are named as a defendant in a criminal proceeding) on the date of the Race for which you were unaware at the time of Registration.
Supporting Documentation: a copy of the court summons.
Home Emergency
Definition: a burglary, fire, or flood at your private residence.
Supporting Documentation: 1) a police or fire report or copy of the claim made to your insurance company and 2) proof that you reside at the location where the home emergency occurred. Proof of residency documents may include, among other documents, rental or lease agreements, mortgage bills, utility bills or federal or state tax forms, all of which show your name and the address where the emergency has occurred.
Armed Forces & Emergency Services Recall
Definition: you as a member of the Armed Forces (Army, Naval Service, Air Force, Marines, Reserve Armed Forces) or Emergency Services (Police, Fire, and Rescue Service, or other Emergency Services) are recalled to work on the date of the Race, have been (or will be) deployed on the date of the Race, or are posted overseas and cannot attend the Race.
Supporting Documentation: a note from your Commanding Officer or employer to confirm being called into work or duty and that this was not on your original schedule.
Emergency Circumstances (upon proof of documentation and at the sole discretion of TSFM)
Definition: an unforeseen or emergency circumstance that was not within your control. The decision to refund is entirely at the discretion of TSFM.
Supporting Documentation: any evidence requested by TSFM to verify the unforeseen or emergency circumstance.
CONFIDENTIAL – Please note that all supporting documentation submitted to TSFM will be treated confidentially. We will not share medical and/or other information you provide us with third parties. We will destroy supporting documentation immediately upon issuance of a refund. If, however, we deny your refund request, we will keep the documentation (for reference purposes only) until the Refund Application Period expires.
