Take advantage of the new early bird special, register today with the added flexibility of a no-hassle refund, guaranteed!
For a limited time only, 2023 participants can select a refundable registration option with Tower Refunds, allowing participants to apply for a refund of the initial Race Registration purchase if they cannot attend the Race for a reason listed under the Tower Refund Terms and Conditions. This option can only be added at the original time of purchase and cannot be added later. Please read the following carefully to decide if you wish to add this option to your registration.
A Refundable Term is an unforeseen or emergency circumstance that prevents you from Attending the Race. Refundable Terms include:
• Illness/Injury/Medical Condition
• Death of Immediate Family
• Jury Service/Court Summons
• Home Emergency
• Armed Forces and Emergency Services Recall
• Emergency Circumstances*
You can find a complete description of Refundable Terms and necessary supporting documentation here.
*Please note, the term “emergency circumstances” is an unforeseen or emergency circumstance completely outside of your control that does not fall into a pre-defined category. Any refund pursuant to this term shall be at the sole discretion of TSFM and will require the specific supporting documentation listed in the Refundable Terms.
The handling fee for a Refundable Registration is ten percent (10%) of your initial Race Registration cart’s full purchase price (registration plus any additional products or merchandise purchased).
Please email customer support at firstname.lastname@example.org for a Tower Refund application. The request must contain your Order number and/ or your registration ID (included in your registration confirmation email). TSFM will consider multiple Refund Applications for eligible purchases but reserves the right to refuse additional Refund Applications if TSFM suspects abuse of the Refund Application process.
Tower Refund applications will be reviewed in the order they are received, please allow 3 to 6 weeks for processing.
Any circumstance that is not detailed in the Refundable Terms, nor deemed an unforeseen and/or emergency circumstance, is not eligible for a refund. Please find a list of specific exclusions in our Refundable Terms under “Refunds Not Issued.”
For questions or to request a Tower Refund application, please contact email@example.com.