Available for purchase for a limited time only, until 1/31/2023, participants in the San Francisco Marathon races can opt-in for a refundable registration with Tower Refunds. This allows participants to apply for a refund of the initial Race Registration purchase if they cannot attend the race for reasons listed under the Tower Refund Terms and Conditions. Opted-in runners have until 03/31/2024 to claim a guaranteed refund (see details below). This option can only be added at the original time of purchase and cannot be added later. For more details about coverage, see the FAQ section below.
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A Refundable Term is an unforeseen or emergency circumstance that prevents you from Attending the Race. Refundable Terms include:
• Illness/Injury/Medical Condition
• Death of Immediate Family
• Jury Service/Court Summons
• Home Emergency
• Armed Forces and Emergency Services Recall
• Emergency Circumstances*
You can find a complete description of Refundable Terms and necessary supporting documentation here.
*Please note, the term “emergency circumstances” is an unforeseen or emergency circumstance completely outside of your control that does not fall into a pre-defined category. Any refund pursuant to this term shall be at the sole discretion of TSFM and will require the specific supporting documentation listed in the Refundable Terms.
The handling fee for a Refundable Registration is $25 for the Ultra Marathon, Full Marathon, and both Half Marathons and $15 for all other distances.
Please email customer support at email@example.com for a Tower Refund application. The request must contain your Order number and/ or your registration ID (included in your registration confirmation email). TSFM will consider multiple Refund Applications for eligible purchases but reserves the right to refuse additional Refund Applications if TSFM suspects abuse of the Refund Application process.
Tower Refund applications will be reviewed in the order they are received, please allow 3 to 6 weeks for processing.
For questions or to request a Tower Refund application, please contact firstname.lastname@example.org.